INSURANCE giants cost drivers as much as £30 additional to purchase, renew or replace insurance policies by telephone reasonably than on-line.
Household names are imposing the charges regardless of the typical cost of automobile cowl rocketing from £744 in 2021 to £877 earlier this yr.
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The over-60s who could want to make use of the telephone are hardest hit, Solar on Sunday investigators found.
We discovered 1st Central Insurance coverage charged £30 additional to alter a coverage over the blower.
Admiral and Tesco ask for £25. The charges are £9.50 and £5 respectively if the updates are made on-line as a substitute.
Hastings Direct asks £12.50 for arranging cowl by way of a name centre.
Marc Gander, of the Shopper Motion Group, stated: “These adjustments must be carried out freed from cost.
“These insurers have their snouts in the trough.”
Dennis Reed, of senior residents’ group Silver Voices, stated: “These insurance coverage giants are participating in a blatant piece of profiteering on the expense of older folks.
“We now should pay for the privilege of hanging on the telephone for ages to present them our customized.
“The finance industry is trying to force all their customers to go online and to hell with those who can’t cope with the internet.”
“1st Central stated it supplied merchandise to swimsuit completely different buyer wants. Tesco Financial institution stated its charges had been “clear”.
Admiral echoed Tesco whereas Hastings Direct insisted: “We are open and transparent about the fees we charge.”
